The Department of Education (DepEd) in the Philippines provides official email accounts to its employees and students to facilitate communication and collaboration. This article outlines the procedures for resetting DepEd email passwords and removing Multi-Factor Authentication (MFA) for Microsoft 365 (M365) accounts.

Password Reset Process

1. Forgotten Password:

   • If you forget your DepEd email password, you can request a password reset through the designated channels.
   • For Employees: Contact your School ICT Coordinator, Division ICT Officer (ICTO), or Regional ICT Officer (ICTO) to initiate the password reset process.
   • For Students: Reach out to your class adviser or the designated school personnel responsible for ICT support.

2. Additional Requirements for Faster Assistance:

   • Personal/ Online (email) / Onsite (SDO ICT Office): Submit a request letter via email or ticket through the Helpdesk system.
     • Identification: Attached your School ID and/or PRC ID.
   • Via School ICT Coordinator: Route the request through your ICT Coordinator, with the request letter noted by the School Head.

3. Processing Time:

   • Password reset requests are typically processed within 3 to 5 business days. You will receive a temporary password via your recovery email or through the ICT Coordinator.

4. Creating a Strong Password:

   • Upon receiving the temporary password, log in to your DepEd email account and change the password immediately.
   • Choose a strong password that includes a combination of uppercase letters, lowercase letters, numbers, and special characters.

Multi-Factor Authentication (MFA) Removal for M365 Accounts

1. Role of CO ICTS:

   • The Central Office ICT Service (CO ICTS) is the only entity authorized to remove MFA from M365 accounts.
   • If you need to remove MFA, you must submit a request to the CO ICTS through your Division or Regional ICT Office.

2. MFA Removal Request:

   • Provide a valid reason for the MFA removal request, such as loss of access to the registered MFA device.
   • The request must include your full name, DepEd email address, and any relevant details about the issue.

3. Processing Time:

   • The CO ICTS will review the request and, if approved, will remove the MFA requirement from your M365 account.
   • You will be notified once the MFA has been removed, and you can then set up a new MFA method if required.

Following the proper procedures for password resets and MFA removal ensures the security and integrity of DepEd email accounts. By adhering to these guidelines, users can maintain access to their accounts while protecting sensitive information.

For further assistance or more information, please contact your School ICT Coordinator or the Division ICT Office.